Cancellations & Changes

Cancellations & Changes

Article 7: How Do I Cancel a Ride?

Short Answer You can cancel a ride from the app before the trip starts.

Steps 1. Open your active trip 2. Select “Cancel Ride” 3. Confirm cancellation

Important Late cancellations may attract a fee.

Article 8: What Happens If I Miss My Pickup?

Short Answer If you miss your pickup time, the driver may proceed without you.

Notes - A no-show fee may apply - Always arrive early at the pickup point

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    • Article 8: What Happens If a Rider Cancels?

      Short Answer Cancelled trips may qualify for compensation depending on timing. Details Late rider cancellations or no-shows may trigger a fee credited to the driver.