Rating and Performance

Ratings & Performance

Article 10: How Do Ratings Affect My Account?

Short Answer
Ratings help maintain service quality and safety.

Details
Consistently low ratings may lead to reviews, warnings, or account suspension.

Article 11: How Can I Improve My Rating?

Short Answer
Provide a safe, punctual, and respectful ride experience.

Tips
- Arrive on time
- Follow the agreed route
- Maintain a clean vehicle
- Be courteous


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