Host/Driver Verification

Driver Verification

1. Driver Verification

Issues uploading drivers License? 
My profile is nor verified (Driver/Host)?
I cannot offer a ride because of verification.
App keeps telling me to verify my vehicle/car, documents/papers
I cannot go past vehicle details.

1. Ensure your document are visible. 
2. Ensure all captured vehicle images are of good quality and good angle. Don't sand too close where parts of the car are out of the frame. Don't stay too fare where the car is not so visible. 
3. Ensure the document uploaded tally with the car captured. Do not use different car documents to bypass the system. 
4. Ensure the car year follows the platforms recommended year. 
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