Trips & Bookings

Trips & Bookings

Article 3: How Do I Book a Carpool Ride?

Short Answer Enter your pickup location, destination, and preferred time to see available carpool options.

Steps 1. Open the app 2. Enter pickup and destination 3. Select departure time 4. Choose an available ride 5. Confirm booking

Notes Availability depends on route demand and driver availability.

Article 4: Why Can’t I See Any Available Rides?

Short Answer This usually means there are no matching rides for your selected route or time.

What You Can Do - Adjust your pickup time - Try a nearby pickup location - Check again later

Lagos Tip Availability may be limited during off-peak hours.

Article 5: What Do Trip Statuses Mean?

Short Answer Trip statuses show the progress of your ride from booking to completion.

Status Meanings - Searching: Looking for a driver - Matched: Driver found - Confirmed: Trip accepted - Driver En Route: Driver is on the way - In Progress: Trip has started - Completed: Trip ended

Article 6: What If My Driver Is Late?

Short Answer Delays are usually caused by traffic or weather conditions.

What You Should Do - Check the driver’s live location - Message the driver in-app - Allow extra time during Lagos peak hours (6–10am, 4–9pm)

Escalation Contact support if the delay is excessive.


    • Related Articles

    • Article 8: What Happens If a Rider Cancels?

      Short Answer Cancelled trips may qualify for compensation depending on timing. Details Late rider cancellations or no-shows may trigger a fee credited to the driver.

    • Article 5: Can I Reject a Ride Request?

      Short Answer Yes, but frequent rejections may impact your account. Details Drivers are encouraged to accept trips that match their route and schedule. Declining too many requests may reduce future matches.

    • Safety & Trust

      Article 13: Is Carpooling Safe? Short Answer Yes. Drivers are verified and trips are tracked in real time. Safety Measures - Driver verification - In-app tracking - Ratings and reviews Article 14: How Do I Report a Safety Issue? Short Answer You can ...

    • Payments & Wallets

      Article 9: How Is Trip Pricing Calculated? Short Answer Pricing is based on distance, number of riders, and route demand. Details Since costs are shared among riders, carpool trips are cheaper than private rides. Article 10: What Payment Methods Are ...