App Issues, Support & Escalation

App Issues, Support & Escalation

Article 15: The App Is Not Working. What Can I Do?

Short Answer Most app issues can be resolved with quick checks.

Steps - Restart the app - Check internet connection - Update the app

Escalation Contact support if the issue continues.

Article 16: How Do I Contact Support?

Short Answer You can contact support through the app or via the CX bot.

When to Contact Support - Payment or refund issues - Safety concerns - Trip disputes


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