Account Issues

Account Issues

Article 14: Why Was My Driver Account Suspended?

Short Answer
Accounts may be suspended due to policy violations or safety concerns.

Details
Suspensions may be temporary or permanent depending on severity.

Article 15: How Do I Contact Support as a Driver?

Short Answer
Drivers can contact support through the app or CX bot.

When to Contact Support
- Payment issues
- Account problems
- Safety concerns


    • Related Articles

    • App Issues, Support & Escalation

      Article 15: The App Is Not Working. What Can I Do? Short Answer Most app issues can be resolved with quick checks. Steps - Restart the app - Check internet connection - Update the app Escalation Contact support if the issue continues. Article 16: How ...

    • FAILED OTP / VERIFICATION ISSUES

      Common Causes: Network latency from telecom providers User network issues Incorrect phone number or email Sign up name does not matching name on the ID. System throttling during high traffic Resolution Steps: 1. Verify user details (phone/email). 2. ...

    • Ratings & Performance

      Article 10: How Do Ratings Affect My Account? Short Answer Ratings help maintain service quality and safety. Details Consistently low ratings may lead to reviews, warnings, or account suspension. Article 11: How Can I Improve My Rating? Short Answer ...

    • HOW-TO-VIDEOS

      Please visit our YouTube page for videos on: 1. HOW TO SIGN UP 2. HOW TO VERIFY YOUR ACCOUNT 3. HOW TO MATCH UP WITH A DRIVER https://www.youtube.com/channel/UC_cOG6r4eIKOhzdXFYy3l-Q

    • Article 5: Can I Reject a Ride Request?

      Short Answer Yes, but frequent rejections may impact your account. Details Drivers are encouraged to accept trips that match their route and schedule. Declining too many requests may reduce future matches.