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FAILED OTP / VERIFICATION ISSUES
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Ratings & Performance
Article 10: How Do Ratings Affect My Account? Short Answer Ratings help maintain service quality and safety. Details Consistently low ratings may lead to reviews, warnings, or account suspension. Article 11: How Can I Improve My Rating? Short Answer ...
Possible Registration challenges and resolutions
NIN verification error > Ensure your Name on your NIN matches the name registered with. Unable to Submit your registration? Ensure your internet connection is ok with a strong network signal. Liveliness check error during verification> check that you ...
Safety & Trust
Article 13: Is Carpooling Safe? Short Answer Yes. Drivers are verified and trips are tracked in real time. Safety Measures - Driver verification - In-app tracking - Ratings and reviews Article 14: How Do I Report a Safety Issue? Short Answer You can ...