FAILED OTP / VERIFICATION ISSUES
Common Causes:
Network latency from telecom providers
User network issues
Incorrect phone number or emailSign up name does not matching name on the ID.
System throttling during high traffic
Resolution Steps:
1. Verify user details (phone/email).2. Toggle data, restart app, and for wait 30–60s.
3. Ask the user to tap “Resend Code.”
If still failing, escalate to support
Related Articles
Driver Verification
1. Driver Verification Issues uploading drivers License? My profile is nor verified (Driver/Host)? I cannot offer a ride because of verification. App keeps telling me to verify my vehicle/car, documents/papers I cannot go past vehicle details. 1. ...Account Issues
Article 14: Why Was My Driver Account Suspended? Short Answer Accounts may be suspended due to policy violations or safety concerns. Details Suspensions may be temporary or permanent depending on severity. Article 15: How Do I Contact Support as a ...App Issues, Support & Escalation
Article 15: The App Is Not Working. What Can I Do? Short Answer Most app issues can be resolved with quick checks. Steps - Restart the app - Check internet connection - Update the app Escalation Contact support if the issue continues. Article 16: How ...Possible Registration challenges and resolutions
NIN verification error > Ensure your Name on your NIN matches the name registered with. Unable to Submit your registration? Ensure your internet connection is ok with a strong network signal. Liveliness check error during verification> check that you ...Possible Registration challenges and resolutions
NIN verification error > Ensure your Name on your NIN matches the name registered with. Unable to submit your registration? Ensure your internet connections are ok and you have a strong network signal. Liveliness check error during verification> ...